Jennifer Reyna
About Jennifer Reyna
Jennifer Reyna is a Senior Analyst in Experience & Support Operations at Medallia, where she has worked since 2021. She previously held various roles at Squarespace and Consolidated Community Credit Union, and she holds a Bachelor of Science from Portland State University.
Work at Medallia
Jennifer Reyna currently holds the position of Senior Analyst in Experience & Support Operations at Medallia. She has been with the company since 2021, working remotely for three years. In her role, she manages user data through Intercom, utilizing API integrations and automations to enhance user interactions and streamline support processes. She previously served as an Analyst in the same department from 2020 to 2021, where she contributed to the integration of Salesforce into support workflows, improving case resolution efficiency and customer satisfaction.
Experience at Squarespace
Jennifer Reyna worked at Squarespace in various roles from 2019 to 2020. She served as a Senior Support Advisor for ten months in a remote capacity. Following this, she took on the role of Senior Advisor for Unfold for five months and later became a Senior Social Media Engagement Advisor for eight months. Her experience at Squarespace involved providing support and engagement strategies to enhance user experience.
Background in Credit Union Services
Jennifer Reyna has experience in the financial services sector, having worked at Consolidated Community Credit Union. She served as a Member Service Representative from 2016 to 2017 for eight months and later as a Member Advisor from 2017 to 2018 for seven months. Her roles involved direct interaction with members, providing support and services within the Portland, Oregon Metropolitan Area.
Education and Expertise
Jennifer Reyna studied at Portland State University, where she earned a Bachelor of Science (BS) degree in Science from 2017 to 2019. Additionally, she completed a Certificate in International/Global Studies during the same period. Her educational background provides a foundation for her analytical and operational roles in her professional career.
Key Contributions and Initiatives
In her current role at Medallia, Jennifer Reyna is a key contributor to Intercom.io, overseeing self-service support, product engagement, and onboarding initiatives for users. She has led the management of discovery and delivery processes for web development and new user onboarding programs, ensuring seamless experiences from ideation to deployment.