Jessica Doig Carney
About Jessica Doig Carney
Jessica Doig Carney serves as the Manager of Professional Services Solutions at Medallia, where she has worked since 2021. With a diverse background in customer experience and product development, she has held various roles in notable companies across Canada and the United Kingdom.
Work at Medallia
Jessica Doig Carney has been employed at Medallia since 2021, where she holds the position of Manager, Professional Services Solutions. In this role, she is responsible for overseeing professional services initiatives and ensuring the delivery of effective solutions to clients. Prior to her current role, she worked at Medallia as a Program Manager from 2020 to 2021, contributing to various projects aimed at enhancing customer experience.
Previous Experience in Customer Experience
Before joining Medallia, Jessica worked at Intact as a Senior Consultant in Customer Experience from 2017 to 2020. In this capacity, she focused on improving customer interactions and satisfaction. Additionally, she served as a Product Development Specialist at Intact for 11 months in 2016, where she contributed to the development of customer-focused products.
Educational Background
Jessica holds a Master’s degree in British Studies from Humboldt-Universität zu Berlin, which she completed between 2009 and 2011. She also earned a Bachelor of Arts in English Literature from The University of British Columbia from 2004 to 2009. Currently, she is pursuing a Certificate in Strategic Marketing at Ryerson University, which she began in 2016.
Early Career and Internships
Jessica's early career includes various roles that provided her with diverse experience. She worked as an Associate Consultant at Risk Nexus from 2015 to 2016 and as a Studio Assistant at Phase One Audio Group inc. from 2014 to 2016. She also completed internships at Lloyd's of London as an Analyst from 2011 to 2012 and as an Intern in 2010. Additionally, she gained experience as a Summer Student at Zurich Financial Services in 2009.
Language and Additional Studies
In addition to her formal education, Jessica has pursued language studies. She achieved Spanish Certificates from Tecnológico de Monterrey in 2005 and Universitat Pompeu Fabra from 2007 to 2008. These studies reflect her commitment to enhancing her language skills alongside her professional development.