Jessica Garcia
About Jessica Garcia
Jessica Garcia serves as the Senior Director of Product Marketing, Customer Experience, and AI & Automation at Medallia. With extensive experience in product management and marketing, she has a strong background in enhancing customer journeys and driving innovation in SaaS platforms.
Current Role at Medallia
Jessica Garcia serves as the Senior Director of Product Marketing, Customer Experience (CX), and AI & Automation at Medallia. She has held this position since 2023, focusing on leading product marketing initiatives in AI and automation solutions. Her role involves developing strategies that enhance customer experiences and drive product innovation.
Previous Experience at Medallia
Before her current role, Jessica Garcia worked at Medallia as a Senior Manager of Product Marketing in 2021 for a duration of 8 months. She also served as Director of Product Marketing from 2021 to 2023, where she contributed to the development and execution of marketing strategies for various products.
Experience at J.D. Power
Jessica Garcia has extensive experience at J.D. Power, where she held multiple roles over several years. She worked as Director of Product Management and Marketing for CX Solutions from 2018 to 2020 and as Director of Product Management & Technology from 2014 to 2018. Additionally, she served in various corporate communications roles from 2003 to 2007, showcasing her versatility in product management and marketing.
Education and Expertise
Jessica Garcia earned her MBA from UCLA Anderson School of Management and holds a BS in Business Marketing from California State University, Northridge. She specializes in agile development methodologies and has a proven ability to translate complex technology into marketable language, enhancing customer journeys and satisfaction.
Professional Skills and Specializations
Jessica Garcia specializes in developing and implementing product strategies and roadmaps for SaaS platforms. Her expertise includes driving innovation in existing products to improve customer experiences and increase business profitability. She is recognized for her ability to optimize marketing investments through effective communication and strategic planning.