Jessica Gillespie Brown
About Jessica Gillespie Brown
Jessica Gillespie Brown is a Senior Program Manager for Strategic Accounts at Medallia, where she has worked since 2022. She has a background in customer experience and program management, with previous roles at Sprint, Martin Resorts, and Cal Poly Associated Students, Inc.
Current Role at Medallia
Jessica Gillespie Brown serves as the Senior Program Manager for Strategic Accounts at Medallia, a position she has held since 2022. In this role, she is responsible for managing key client relationships and overseeing strategic initiatives to enhance customer experience. Her work is based in Denver, Colorado, where she collaborates with various teams to ensure the successful delivery of services to clients.
Previous Experience at Medallia
Prior to her current role, Jessica held several positions at Medallia. She worked as a Program Manager for Strategic Accounts from 2021 to 2023, where she focused on managing account strategies. Before that, she served as a Professional Services Analyst from 2018 to 2020, contributing to client service delivery and project management. Her tenure at Medallia spans multiple years and locations, including San Mateo, California.
Experience at Sprint
Jessica briefly worked at Sprint in 2017 as part of the Sales Strategy and B2B Customer Experience team. This role lasted for three months and was based in the Lawrence, Kansas Area. Her responsibilities included supporting sales strategies and enhancing the customer experience for business clients.
Education and Qualifications
Jessica Gillespie Brown earned her Bachelor of Business Administration (B.B.A.) degree from California Polytechnic State University-San Luis Obispo. She studied Business, Management, Marketing, and Related Support Services from 2014 to 2018. This educational background provided her with foundational knowledge and skills applicable to her career in program management and customer experience.
Early Career at Martin Resorts and Cal Poly
Before her roles at Medallia and Sprint, Jessica worked as a Guest Service Representative at Martin Resorts from 2015 to 2017 in Pismo Beach, California. Additionally, she gained experience in membership services at Cal Poly Associated Students, Inc from 2016 to 2018 in the San Luis Obispo, California Area. These positions contributed to her expertise in customer service and account management.