Jessica Ngoon
About Jessica Ngoon
Jessica Ngoon is a Senior Product Manager specializing in Text Analytics Reporting at Medallia. She has a background in psychology and economics from UCLA and extensive experience in product management and consulting.
Current Role at Medallia
Jessica Ngoon currently serves as a Senior Product Manager for Text Analytics Reporting at Medallia. She has held this position since 2023, focusing on leading various initiatives that leverage advanced AI and machine learning techniques to enhance customer experience insights. In her role, she utilizes Athena, Medallia's native AI, to drive innovation in text analytics reporting.
Previous Experience at Medallia
Jessica has a history of working at Medallia, where she previously held the position of Senior Product Manager for Web Reporting (Insights & Analytics) from 2022 to 2023. Prior to that, she worked as a Product Manager for Web Reporting (Insights & Analytics) from 2021 to 2022. During her tenure, she successfully built and launched a proprietary Industry Benchmarking solution and a statistical analysis tool.
Experience at Deloitte Consulting
Jessica worked at Deloitte Consulting in various roles from 2014 to 2021. She started as a Business Technology Analyst from 2014 to 2016, then progressed to a Business and Technology Consultant from 2016 to 2018. After that, she served as a Senior Consultant from 2018 to 2021. Her roles involved consulting on business and technology solutions in the San Francisco Bay Area.
Educational Background
Jessica studied at the University of California, Los Angeles (UCLA), where she earned a Bachelor of Arts in Psychology and a Bachelor of Arts in Economics. Her educational background provides a foundation for her work in product management and analytics.
Early Career Experience
Jessica began her career as a Research Assistant at the Semel Institute for Neuroscience and Human Behavior at UCLA from 2010 to 2012. She also gained experience as a Channel Sales Intern at Yahoo in 2013 for three months, where she contributed to sales initiatives in Sunnyvale, CA.