Jesús Casas
About Jesús Casas
Jesús Casas serves as the Vice President of Professional Services at Medallia, bringing extensive experience in customer experience design and marketing. He has held leadership roles at CX Team and Nextel de México, focusing on enhancing customer loyalty and brand value.
Current Role at Medallia
Jesús Casas serves as the Vice President of Professional Services at Medallia, a position he has held since 2022. Based in Mexico City, Mexico, he focuses on enhancing customer experiences through professional services. His role involves leading initiatives that aim to improve customer loyalty and brand value by implementing effective customer experience strategies.
Previous Experience at CX Team
Before joining Medallia, Jesús Casas was the Chief Executive Officer at CX Team from 2013 to 2022. During his nine-year tenure, he led the organization in developing customer experience solutions. His leadership contributed to the growth and transformation of customer engagement strategies within the company.
Career at Nextel de México
Jesús Casas held several positions at Nextel de México from 2006 to 2013. He began as a Customer Lifecycle Manager and progressed to roles including Director of Marketing Operations and Deputy Director of Customer Insights. His work focused on strategic marketing and customer insights, helping the company understand and enhance customer experiences.
Educational Background
Jesús Casas studied at Instituto Tecnológico Autónomo de México, where he earned a Bachelor's degree in Management from 1997 to 2002. He furthered his education with a post-graduate degree in Market Research at the same institution from 2011 to 2012. Additionally, he holds a Master's degree in Economics from Tecnológico de Monterrey, completed from 2004 to 2007.
Expertise in Customer Experience
Jesús Casas has expertise in designing, implementing, and measuring customer experiences. He is passionate about helping companies enhance customer loyalty and brand value through disciplined methodologies. His focus includes transforming customer shopping experiences to connect on an emotional level, moving beyond basic needs to create lasting impressions.