Jillian Middleton
About Jillian Middleton
Jillian Middleton is a Senior Information Technology Manager at Medallia, where she has worked since 2022. With a background in IT support and management, she has over a decade of experience in the technology sector, focusing on integrating AI tools and automation to improve business processes.
Work at Medallia
Jillian Middleton has held multiple roles at Medallia since joining the company. She began as a Junior IT Administrator from 2014 to 2015, followed by a position as an Application Support Engineer from 2015 to 2017. After a brief stint as an IT Administrator in 2015, she progressed to the role of Corp IT Architecture and Engineering Manager, serving from 2017 until 2022. Currently, she works as a Senior Information Technology Manager, a position she has held since 2022 in the San Francisco Bay Area.
Education and Expertise
Jillian Middleton studied at San Jose State University, where she earned a Bachelor of Arts in Anthropology from 2007 to 2009. Her educational background complements her extensive experience in information technology, particularly in roles that involve IT administration, application support, and architecture. She advocates for automation in business processes, focusing on integrating AI tools to enhance efficiency and job satisfaction.
Background
Before her tenure at Medallia, Jillian Middleton worked at PACE Anti-Piracy as a Technical Support Representative from 2011 to 2014 and as a Programming Contractor for one month in 2009. She also served as an Office Manager at 280 Group from 2010 to 2011. Earlier in her career, she worked as an Office Automation Clerk at the U.S. Geological Survey from 2005 to 2009, gaining foundational experience in office and technical support roles.
Achievements
Throughout her career, Jillian Middleton has led initiatives aimed at integrating AI tools into business processes. She advocates for the automation of repetitive tasks, promoting the use of bots to enhance job satisfaction. Her focus on improving operational efficiency reflects her commitment to leveraging technology in the workplace.
Personal Interests
In her leisure time, Jillian Middleton enjoys exploring museums and hiking in the Bay Area. She has a passion for reading, particularly science fiction and fantasy novels, which reflects her interests beyond her professional endeavors.