Jimmy Phe
About Jimmy Phe
Jimmy Phe serves as the Technical Support Director for APAC at Medallia, where he has worked since 2021. With over 20 years of experience in the customer service industry, he focuses on team development and process improvement to enhance customer value.
Current Role at Medallia
Jimmy Phe serves as the Technical Support Director for the Asia-Pacific (APAC) region at Medallia. He has held this position since 2021 and is based in Sydney, New South Wales, Australia. In this role, he focuses on enhancing customer value through team development and process improvements. His leadership aims to drive efficiency gains within the technical support framework.
Previous Experience at Medallia
Before his current role, Jimmy Phe worked at Medallia as the Senior Technical Support Manager for the APAC region from 2019 to 2021. During his two years in this position, he was responsible for managing technical support operations and ensuring high-quality service delivery to customers in the region.
Career Background in Technical Support
Jimmy Phe has over 20 years of experience in the customer service industry, with significant roles in technical support management. He worked at Symantec from 2004 to 2015, where he held various positions, including Technical Support Manager and Senior Manager, Delivery Support. He also served as a Senior Manager at Veritas Technologies LLC from 2015 to 2019, further solidifying his expertise in the field.
Educational Background
Jimmy Phe studied at the Securities Institute of Australia, where he earned a Graduate Diploma in Applied Finance and Investment from 1998 to 2000. He also pursued a Master of Business Administration (MBA) in Business Administration Management with a focus on Entrepreneurial Management at the Australian Institute of Business from 2015 to 2016.
Leadership and Team Development Focus
Throughout his career, Jimmy Phe has demonstrated a passion for developing and coaching teams. He emphasizes the importance of striving for excellence and continuously seeks areas for improvement in processes and products. His leadership approach is centered around enhancing team capabilities to deliver better customer service.