Jinesh Naik
About Jinesh Naik
Jinesh Naik is a Senior Manager in Professional Services with extensive experience in managing client-facing teams and technical software implementations. He has held various roles in companies such as Medallia, PMG.net, and Oldcastle, focusing on client satisfaction and effective service delivery.
Current Role at Medallia
Jinesh Naik serves as the Senior Manager of Professional Services at Medallia, a position he has held since 2021. In this role, he coordinates cross-functional internal resources to ensure high client satisfaction. He leads multiple client-facing teams on technical SaaS software implementations, utilizing the Software Development Life Cycle (SDLC) methodology. His responsibilities include conducting quarterly business reviews aimed at driving account growth and retention.
Previous Experience at Medallia
Before his current role, Jinesh Naik worked at Medallia as a Program Manager from 2019 to 2021. During his tenure, he was involved in managing various projects and initiatives, contributing to the company's client engagement strategies. His experience at Medallia laid the foundation for his current leadership role in Professional Services.
Professional Background
Jinesh Naik has a diverse professional background with experience in various roles across multiple organizations. He worked as an ERP Implementation Analyst at Oldcastle from 2008 to 2011 and as a Report Analyst at United Parcel Service from 2004 to 2006. Additionally, he served as a Consultant at BearingPoint from 2006 to 2008 and as a Delivery Manager at PMG.net from 2011 to 2018. He also held the position of Manager, Professional Services at AMTdirect for 10 months in 2018 to 2019.
Skills and Expertise
Jinesh Naik has developed expertise in managing client-facing teams and implementing technical SaaS solutions. He is skilled in creating, reviewing, and signing off on proposals, Statements of Work (SOWs), and contract amendments. His focus on developing and standardizing processes contributes to effective and predictable service delivery, enhancing overall client satisfaction.