Joanna Moser
About Joanna Moser
Joanna Moser is the Vice President of Product - Contact Center at Medallia, where she has worked since 2023. She has extensive experience in data analytics and consulting, having held various roles at companies such as The College Board, Clarabridge, and Medallia.
Current Role at Medallia
Joanna Moser serves as the Vice President of Product for the Contact Center at Medallia. She began this role in 2023 and has been contributing to the company's product strategy and development in the contact center domain. Her leadership focuses on enhancing customer experience through innovative product solutions.
Previous Experience at Medallia
Before her current position, Moser held several roles at Medallia. She was the Director of Data & Analytics Strategy from 2020 to 2022 and the Senior Director of Analytics & Contact Center Strategy from 2022 to 2023. In these positions, she focused on leveraging data analytics to drive strategy and improve contact center operations.
Experience at Clarabridge
Moser worked at Clarabridge in various capacities from 2010 to 2014. She started as an Associate Consulting Engineer and progressed to a Consulting Engineer. Later, she served as a Partner Enablement Consultant. Her roles involved supporting clients and enhancing their experience with Clarabridge's analytics solutions.
Early Career and Education
Joanna Moser began her career as a Business Consultant at Personify Corp from 2014 to 2015. She also worked briefly as a Senior Data Analyst at The College Board in 2015. Moser earned her Bachelor of Science degree in Economics from Virginia Tech, where she studied from 2006 to 2010.