Joel Wright
About Joel Wright
Joel Wright serves as the Director of SMB Global at Medallia, where he has worked since 2021. He has extensive experience in sales and logistics, particularly in the cold chain sector, and has held various leadership roles in sales across multiple companies.
Work at Medallia
Joel Wright serves as the Director of SMB Global at Medallia, a position he has held since 2021. Based in the Austin, Texas Metropolitan Area, he has contributed to the company's focus on enhancing customer experience through various methodologies. Previously, he was the Regional Director of Sales at Medallia from 2019 to 2021, where he played a key role in sales strategy and execution.
Sales Experience and Expertise
Joel Wright has extensive experience in sales, having held various positions in the field. He worked at Riskpulse as the Director of Sales from 2013 to 2015, focusing on enterprise sales and complex sales strategies. He later joined Promoter.io as Head of Sales from 2016 to 2019, where he further honed his skills in sales strategy and contract negotiation. His background includes expertise in inbound lead generation and sales process management.
Educational Background
Joel Wright has a diverse educational background. He studied at the University of Glasgow, earning a Master of Science in Philosophy from 2007 to 2008. He then attended the University of Edinburgh, where he obtained a Master of Science in Creative Writing from 2008 to 2009. Additionally, he studied at Pennsylvania College of Technology, further enhancing his academic credentials.
Industry Specialization
Joel Wright specializes in industries such as shipping and logistics, with a particular emphasis on cold chain management. His expertise includes methodologies like Net Promoter Score (NPS) and Customer Effort Score (CES), which are essential for measuring customer satisfaction and engagement. He possesses skills in B2B prospecting and has experience with tools like Amazon Mechanical Turk.