Jonathan Stamper
About Jonathan Stamper
Jonathan Stamper is a Senior Manager of Customer Success at Medallia, where he has worked since 2022. He has over a decade of experience in hospitality management, having held various roles at prestigious companies such as The Ritz-Carlton and JW Marriott.
Work at Medallia
Jonathan Stamper has been serving as the Senior Manager of Customer Success at Medallia since 2022. In this role, he consults directly with executive stakeholders at leading global hospitality brands to drive business outcomes. He provides strategic and best practice guidance to optimize experience management programs for strategic accounts. Prior to his current position, he worked as a Customer Success Manager at Medallia for six months in 2021.
Previous Experience in Hospitality
Before joining Medallia, Jonathan Stamper held several key positions in the hospitality industry. He worked at The Ritz-Carlton Hotel Company, L.L.C. as a Food and Beverage Voyager from 2014 to 2015, and then as the Department Head - Banquets Manager from 2015 to 2016 in San Juan, Puerto Rico. He also served as the Director of Event Operations and later as the Director of Event Management at JW Marriott Marquis Miami and Hotel Beaux Arts Miami from 2016 to 2020.
Education and Expertise
Jonathan Stamper holds a Master of Business Administration (MBA) from UNC Kenan-Flagler Business School, which he completed from 2020 to 2022. He also studied at East Carolina University, where he achieved a degree in Hospitality Management with a double concentration in Lodging Management and Food and Beverage Management from 2009 to 2013. Additionally, he participated in a Spanish Immersion Program at La Isla Foundation.
Professional Skills and Insights
With over 10 years of experience in Hospitality Management, Jonathan Stamper leverages his extensive background to provide curated and actionable insights. His expertise includes optimizing customer experience and employee experience management programs, making him a valuable asset in driving business outcomes for strategic accounts in the hospitality sector.