Jonny Leon
About Jonny Leon
Jonny Leon serves as the Senior Manager and EMEA Lead for the Digital Suite at Medallia, where he has worked since 2021. He has a background in computer science and extensive experience in digital customer experience and account management.
Work at Medallia
Jonny Leon has been employed at Medallia since 2020, initially serving as Manager - EMEA Lead, Digital for one year before advancing to Senior Manager - EMEA Lead, Digital Suite in 2021. In his current role, he manages a portfolio of approximately 250 accounts, contributing to significant annual software and servicing revenue. He successfully led the integration of Decibel's Digital Experience Analytics platform into Medallia's Digital Suite. Jonny oversees a team of 24 full-time employees, ensuring their success and providing strategic guidance to client executives on Digital Customer Experience programs.
Previous Experience
Prior to his tenure at Medallia, Jonny Leon worked at Kantar in various roles, including Senior Technical Consultant and Digital Lead. His experience at Kantar spanned from 2018 to 2019, where he focused on technical consulting and digital leadership. Additionally, he worked at The Ticket to Ride Group as Sole Representative at Events from 2013 to 2015. Jonny also held positions at Tesco, where he served as Clothing and Non Food Line Manager and Online, Ambient, Frozen and Non Food Lead Manager in 2016.
Education and Expertise
Jonny Leon holds a Master's degree in Computer Science from University College Dublin, which he completed in 2018. He also earned a Bachelor's degree in Music from the University of Bristol in 2015. His educational background supports his expertise in Digital Customer Experience and post-merger integration. Jonny excels in managing partner relations across mid-market, enterprise, and strategic clients, leveraging his technical knowledge and leadership skills.
Leadership and Management Skills
In his role at Medallia, Jonny Leon is responsible for the success of a team of 24 full-time employees. He provides thought leadership to client executives, utilizing his expertise in Digital Customer Experience to guide strategic programs. His experience in managing a diverse portfolio of accounts showcases his ability to drive revenue and foster strong client relationships. Jonny's leadership style emphasizes collaboration and effective communication within his team and with clients.