Jonny Leon MSc
About Jonny Leon MSc
Jonny Leon MSc serves as the Director and EMEA Lead for the Digital Suite at Medallia, where he specializes in digital experience leadership. He has a diverse background in customer success and technical roles, with previous positions at Kantar, Tesco, and The Ticket to Ride Group.
Current Role at Medallia
Jonny Leon currently serves as the Director - EMEA Lead, Digital Suite at Medallia, a position he has held since 2022. In this role, he leads the Digital Suite initiatives across Europe, the Middle East, and Africa. His focus is on enhancing digital experiences to improve customer satisfaction and drive business outcomes. He has played a key role in leading the Professional Services and Customer Success teams within the region.
Previous Experience at Medallia
Jonny Leon has held multiple positions at Medallia prior to his current role. He worked as a Senior Customer Success Manager, Digital from 2019 to 2020, and as Manager - EMEA Lead, Digital from 2020 to 2021. He also served as Senior Manager - EMEA Lead, Digital Suite from 2021 to 2022. His tenure at Medallia has equipped him with extensive experience in digital leadership and customer success.
Professional Background
Jonny Leon has a diverse professional background that includes roles at Kantar and Tesco. He worked as Digital Lead at Kantar for seven months in 2019 and as a Senior Technical Consultant for four months in 2018. At Tesco, he held various managerial positions, including Clothing and Non Food Line Manager and Online, Ambient, Frozen and Non Food Lead Manager, demonstrating his versatility in both retail and digital sectors.
Educational Qualifications
Jonny Leon holds a Master's degree in Computer Science from University College Dublin, which he completed from 2017 to 2018. He also earned a Bachelor's degree in Music from the University of Bristol, where he studied from 2011 to 2015. His educational background combines technical expertise with a creative discipline, contributing to his comprehensive skill set.
Specializations and Skills
Jonny Leon specializes in digital experience leadership, emphasizing the importance of customer experience in achieving business objectives. His strong background in both technical and customer success roles provides him with a unique perspective on experience management. This combination of skills enables him to effectively lead teams and drive successful digital initiatives.