Judd Barlow
About Judd Barlow
Judd Barlow serves as the Enterprise Customer Success Manager at Medallia, a position he has held since 2021 in Phoenix, Arizona. He has extensive experience in client success and account management, having previously worked at MaritzCX and iBAHN in various roles over several years.
Work at Medallia
Judd Barlow has served as an Enterprise Customer Success Manager at Medallia since 2021. In this role, he focuses on ensuring customer satisfaction and success for enterprise clients. His work involves collaborating with various teams to deliver solutions that meet client needs, thereby enhancing the overall customer experience. Medallia is known for its customer experience management platform, which helps organizations capture and analyze customer feedback.
Previous Experience in Customer Success
Before joining Medallia, Judd Barlow held several positions in customer success and account management. He worked at MaritzCX as an Enterprise Client Success Manager from 2013 to 2014, where he managed client relationships and ensured service delivery. He also served as an Enterprise Operations Manager - Client Success at MaritzCX from 2014 to 2017, focusing on operational excellence in client success initiatives.
Account Management Background
Judd Barlow has a strong background in account management, having worked at iBAHN in various capacities. He was a Senior Account Manager from 2006 to 2012, where he managed key accounts and developed client strategies. He later became the Regional Manager - Account Management at iBAHN from 2012 to 2013, overseeing account management operations in the region.
Technical Support Experience
Judd began his career in technical support as a Network System Support Engineer at iBAHN from 2004 to 2006. In this role, he provided technical assistance and support for network systems, which laid the foundation for his future roles in account management and customer success.
Education and Expertise
While specific educational details are not provided, Judd Barlow's extensive experience in customer success and account management demonstrates his expertise in client relations and operational management. His career progression reflects a commitment to enhancing customer experiences across various industries.