Junki Kawasaki
About Junki Kawasaki
Junki Kawasaki is a Sales Development Representative at Medallia in Tokyo, Japan, where he has worked since 2021. He engages with global brands like Toyota, SoftBank, and LEGO to enhance customer experience through technology solutions.
Work at Medallia
Junki Kawasaki has been employed as a Sales Development Representative at Medallia since 2021. In this role, he operates from Tokyo, Japan, and engages with global brands such as Toyota, SoftBank, and LEGO. His responsibilities include addressing client issues related to inconsistent customer experiences and high employee turnover by leveraging technology solutions. He is also involved in creating cross-sell and up-sell opportunities through the Medallia Experience Cloud.
Education and Expertise
Junki Kawasaki has a solid educational background in English language studies. He attended the American Academy of English from 2011 to 2013, where he achieved proficiency in General English. He continued his studies at the Advance English Academy from 2013 to 2015, further enhancing his English skills. His education culminated at the Intercultural Institute of California, where he studied General English from 2015 to 2017. This extensive training has equipped him with the language skills necessary for effective communication in his professional role.
Client Engagement and Solutions
In his role at Medallia, Junki Kawasaki actively engages with clients to identify and resolve challenges related to customer experience and employee satisfaction. He utilizes Medallia's customer experience management solutions to provide insights and technology-driven strategies. His work focuses on capturing and analyzing signals from both customers and employees, employing AI technology to enhance the overall experience.
Contributions to Customer Experience Management
Junki Kawasaki contributes to Medallia's mission of improving customer and employee experiences through advanced technology. His involvement in capturing and analyzing experience signals plays a crucial role in informing strategies that address client needs. By working with a diverse range of global brands, he helps facilitate improvements in customer engagement and operational efficiency.