Kaley Weeks
About Kaley Weeks
Kaley Weeks is an Enterprise B2C Account Manager at Medallia, specializing in customer experience management. She has a diverse background in various roles within the SaaS industry and has worked in customer service and public relations.
Work at Medallia
Kaley Weeks currently serves as an Enterprise B2C Account Manager at Medallia, a position she has held since 2023. In this role, she focuses on managing B2C enterprise accounts, with an emphasis on reducing churn and enhancing customer loyalty. Prior to this, she worked as a Sales Director - Emerging Enterprise from 2021 to 2022 and as a Client Success Senior Analyst from 2022 to 2023. Throughout her tenure at Medallia, she has leveraged the company's Experience Cloud to improve customer and employee experiences.
Education and Expertise
Kaley Weeks earned her Bachelor's degree in Communication and Media Studies from California State University, Fullerton, where she studied from 2017 to 2019. She also attended Fullerton College, focusing on General Studies from 2010 to 2016. Her educational background supports her expertise in customer experience (CX) and employee experience (EX) advocacy, as well as her proficiency in utilizing AI technology to derive predictive insights for business improvements.
Background
Kaley Weeks has a diverse professional background that includes various roles in customer service, public relations, and marketing. She worked at The Picerne Group as a Leasing Specialist from 2019 to 2021 and at Nordstrom as a Lead Customer Service Representative from 2012 to 2019. Additionally, she has held internships at Be Inspired PR and St. John Knits, and managed projects for the Newport Beach Film Festival and Girl Scouts of Orange County. This range of experiences has contributed to her strong foundation in managing customer relationships.
Professional Experience
Kaley Weeks has accumulated significant experience in the SaaS industry, particularly in roles that involve understanding and managing customer experiences. Her previous positions include working as a Public Relations Service Learning Project Manager at Girl Scouts of Orange County and as a Marketing and Event Planning Intern at St. John Knits. These roles, along with her current position at Medallia, have equipped her with the skills necessary to effectively manage enterprise accounts and advocate for customer and employee experiences.