Karen Ng
About Karen Ng
Karen Ng serves as the Senior Director of Customer Experience Operations and Strategy at Medallia, where she has worked in various roles since 2014. She holds a PhD in Materials Science and Engineering from MIT and has prior experience in consulting and research.
Current Role at Medallia
Karen Ng serves as the Senior Director of Customer Experience Operations and Strategy at Medallia. She has held this position since 2021, contributing to the development and execution of strategies aimed at enhancing customer experience. Her role involves overseeing operations that align with customer needs and expectations.
Previous Positions at Medallia
Karen Ng has held multiple roles at Medallia, including Professional Services Senior Analyst, Director of Professional Services, Professional Services Manager, Global Head of Implementation Services, and Director of Customer Experience Operations and Strategy. Her tenure at Medallia spanned from 2014 to 2021, during which she gained extensive experience in customer service operations and professional services.
Consulting Experience at Roll Global
Before her extensive career at Medallia, Karen Ng worked at Roll Global as a Consultant and later as a Consulting Manager. Her time at Roll Global lasted from 2012 to 2014, where she focused on providing strategic consulting services to enhance operational efficiency and customer engagement.
Educational Background
Karen Ng earned her PhD in Materials Science and Engineering from the Massachusetts Institute of Technology (MIT). She also holds a Bachelor of Science degree in Materials Science and Engineering and Economics from Northwestern University. Her educational background provides a strong foundation for her analytical and strategic roles in customer experience.
Research Experience
Karen Ng has research experience from her time as a Research Assistant at both MIT and Northwestern University. At MIT, she worked from 2006 to 2011, and at Northwestern University, she served from 2005 to 2006. This experience contributed to her analytical skills and understanding of complex systems.