Karen Ng
About Karen Ng
Karen Ng is a Senior Director of Client Success Operations at Medallia, where she has worked in various roles since 2014. She holds a PhD in Materials Science and Engineering from the Massachusetts Institute of Technology and a BS in the same field from Northwestern University.
Work at Medallia
Karen Ng has held multiple roles at Medallia, demonstrating a progressive career trajectory within the company. She began her tenure as a Senior Analyst in Implementations from 2014 to 2015. Following this, she advanced to Manager of Implementations (2015-2016), Senior Manager of Professional Services (2016-2017), and then Director of Professional Services (2017-2019). Ng served as Director of CX Strategy and Operations from 2019 to 2021 before transitioning to her current role as Senior Director of Client Success Operations in 2024. Additionally, she briefly held the position of Chief of Staff for the Customer Organization from 2023 to 2024.
Education and Expertise
Karen Ng holds a Doctor of Philosophy (PhD) in Materials Science and Engineering from the Massachusetts Institute of Technology. She also earned a Bachelor of Science (BS) in the same field from Northwestern University. Her educational background provides her with a strong foundation in engineering principles, which she applies in her roles related to client success and operational strategy.
Background
Before joining Medallia, Karen Ng worked at The Wonderful Company as an Operations Consultant from 2012 to 2014. This experience contributed to her operational expertise and prepared her for subsequent roles at Medallia. Her career at Medallia has spanned over a decade, during which she has taken on increasing responsibilities and leadership positions.
Achievements
Throughout her career at Medallia, Karen Ng has progressed through various roles, showcasing her ability to lead teams and drive client success. Her transition from analytical roles to senior leadership positions reflects her expertise in customer experience strategy and operations. Ng's contributions have been integral to the development and implementation of client success initiatives at Medallia.