Keith Hoang
About Keith Hoang
Keith Hoang is a Manager of Professional Services Solutions at Medallia, with over seven years of experience in customer and employee experience management across various industries. He previously held positions at Goldman Sachs, Morgan Stanley, and Gallup, and holds an MBA from American University.
Current Role at Medallia
Keith Hoang serves as the Manager of Professional Services Solutions at Medallia, a position he has held since 2021. In this role, he leads project teams and manages complex multi-year consulting engagements. His focus is on transforming data into actionable insights for executive decision-making. Working remotely, he leverages his extensive experience in customer and employee experience management to drive value for clients.
Previous Experience in Financial Services
Before joining Medallia, Keith Hoang worked at Goldman Sachs as an Associate in the Investment Management Division from 2017 to 2019 in Washington, D.C. He also held the position of Registered Associate at Morgan Stanley from 2015 to 2017 in Bethesda, Maryland. His roles in these financial institutions contributed to his expertise in managing client relationships and understanding complex financial products.
Consulting Experience at Gallup
Keith Hoang was employed at Gallup as a Management Consultant and Account Lead from 2019 to 2021 in Orange County, California. In this capacity, he utilized his skills in consulting to enhance client engagement and drive performance improvements. His work involved collaborating with various organizations to optimize their strategies and operational effectiveness.
Education and Academic Background
Keith Hoang earned his Master of Business Administration (MBA) from the Kogod School of Business at American University, completing his studies from 2017 to 2020. Prior to this, he obtained a Bachelor's Degree in Arts Management and Economics from Randolph-Macon College, where he studied from 2010 to 2014. His educational background provides a strong foundation for his career in management and consulting.
Professional Expertise and Skills
With over 7 years of experience, Keith Hoang specializes in customer and employee experience management across various sectors, including financial services, management consulting, and SaaS industries. His expertise includes leading project teams and executing complex consulting engagements, as well as turning data into executive-level insights, which enhances organizational decision-making.