Kelley Winters
About Kelley Winters
Kelley Winters is a Senior Sales Development Representative at Medallia, focusing on customer experience management to reduce churn and enhance client relationships. With a background in sales management at AT&T Hotel and Conference Center and experience in volunteer coordination, Kelley specializes in leveraging AI technology for personalized insights.
Work at Medallia
Kelley Winters serves as a Senior Sales Development Representative at Medallia, a position she has held since 2021. In this role, she focuses on reducing customer churn and transforming detractors into promoters through effective experience management strategies. Kelley specializes in utilizing the Medallia Experience Cloud to create real-time cross-sell and up-sell opportunities. Her expertise includes leveraging Medallia's proprietary AI technology to deliver personalized and predictive insights for clients, enhancing their overall experience.
Previous Experience in Sales Management
Before joining Medallia, Kelley Winters worked at the AT&T Hotel and Conference Center in various sales management roles. She was a Senior Sales Manager from 2020 to 2021 and previously held the position of Sales Manager from 2018 to 2020. Additionally, she served as an Express Sales Manager from 2017 to 2018. In these roles, she contributed to the hotel's sales strategies and customer engagement initiatives in the Austin, Texas area.
Volunteer Experience
Kelley Winters has a background in volunteer coordination, having worked as a Volunteer Coordinator at Social Capital Inc from 2007 to 2008 in Boston, Massachusetts. In this role, she was responsible for managing volunteer activities and supporting community engagement efforts.
Education and Expertise
Kelley Winters earned a Bachelor of Arts (B.A.) degree in Geography and Sociology from The University of Texas at Austin. Her educational background supports her expertise in experience management and customer engagement strategies, particularly in the context of sales and service.