Kim Pereira
About Kim Pereira
Kim Pereira is a Technical Support Advocate at Medallia, where he has worked since 2021. He has over eight years of experience in advertising, branding, and project management, with a background in journalism.
Work at Medallia
Kim Pereira has been employed at Medallia since 2020, holding two key roles. Currently, she serves as a Technical Support Advocate, a position she has held since 2021. In this role, she provides technical support and contributes ideas for new features for the platform and mobile app. Additionally, she works as a Subject Matter Expert for LivingLens, where she has been involved for four years. Her responsibilities include collaborating closely with Accounts, Sales, and Development teams to ensure client satisfaction.
Previous Experience in Advertising and Marketing
Before her current role in technology, Kim Pereira accumulated over eight years of experience in advertising, branding, marketing, and project management. She worked at various agencies in Porto Alegre, Brazil, including Agência Global as an Account Manager from 2016 to 2018, and AGENCIA DUPLO as an Account Executive from 2015 to 2016. Additionally, she held positions at e21 Agência de Multicomunicação and Escala as an Account Associate, contributing to her extensive background in client relations and project management.
Background in Journalism
Kim Pereira holds a Bachelor's degree in Social Communication with a focus on Journalism and Advertising from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul. She completed her studies from 2012 to 2016. This educational background has provided her with a strong foundation in communication strategies, which she has applied throughout her career in both advertising and technology.
Roles in Entertainment Industry
In addition to her work in advertising and technology, Kim Pereira has experience in the entertainment industry. She worked as a Backstage Translator for several high-profile artists, including Pearl Jam, Julio Iglesias, and Eric Clapton, during events organized by Time for Fun - T4F Entretenimento S/A in 2011. These roles involved providing translation services during concerts, showcasing her versatility and ability to work in dynamic environments.
Technical Support and Client Relations
In her current role at Medallia, Kim Pereira is responsible for providing technical support and ensuring client satisfaction. She works closely with various teams, including Accounts, Sales, and Development, to address client needs and improve service delivery. Her expertise in both technical support and client relations enables her to effectively contribute to the success of the organization.