Kristin Pilkington
About Kristin Pilkington
Kristin Pilkington is a Customer Success Specialist with over 18 years of experience in B2B and B2C environments. She has held various roles in notable companies such as Avaya, Cisco, and Medallia, showcasing her expertise in customer account management and support.
Current Role at Medallia
Kristin Pilkington has served as a Customer Success Specialist at Medallia since 2020. In this role, she focuses on ensuring customer satisfaction and achieving desired outcomes for clients. Her extensive experience in customer success allows her to effectively support and grow key accounts within the organization.
Previous Experience in Customer Success
Prior to her current position, Kristin held various roles that contributed to her expertise in customer success. She worked as a Strategic Client Sales Director at HireVue from 2017 to 2019 and as a Senior Consultant at CX Workout from 2016 to 2017. Additionally, she served as a Practice Advisor - Customer Experience at Cisco from 2015 to 2016, and as a Named Account Manager at Avaya from 2013 to 2015.
Educational Background
Kristin Pilkington earned a Bachelor of Science in Environmental Planning from The University of Waikato, where she studied from 1996 to 1999. Prior to that, she completed her secondary education at Matamata College from 1991 to 1995. Her educational background provides a foundation for her analytical skills and understanding of environmental considerations in business.
Career History
Kristin has over 18 years of experience in both B2B and B2C environments. Her career includes roles such as Director of Global Strategic Accounts at Nuvi, Corporate Sales at BT in Vanuatu, and Key Client Manager at Spark New Zealand. She has also worked as an Enterprise Account Manager at Allegiance (now MaritzCX) and as a Recruitment Consultant at Kinetic Recruitment in New Zealand.
Skills and Attributes
Kristin is recognized for her motivation, energy, and resourcefulness in achieving customer outcomes. She possesses a natural ability to anticipate clients' needs and demonstrates a proactive approach in her roles. Kristin enjoys working in fast-paced environments and embraces change, showcasing her adaptability in various business contexts.