Laura Kramp

Laura Kramp

Director, Text Analytics & Social, Solutions Innovation & Architecture @ Medallia

About Laura Kramp

Laura Kramp serves as the Director of Text Analytics & Social, Solutions Innovation & Architecture at Medallia, a position she has held since 2019. With a background in computational linguistics and extensive experience in text analytics, she has contributed to various roles within Medallia and previously worked at Starbucks and Aunt Lute Books.

Current Role at Medallia

Laura Kramp serves as the Director of Text Analytics & Social, Solutions Innovation & Architecture at Medallia. She has held this position since 2019, contributing to the company's focus on leveraging text analytics and social data to enhance customer experience solutions. Her role involves overseeing innovative projects that integrate text analytics into Medallia's offerings.

Previous Experience at Medallia

Prior to her current role, Laura Kramp held several positions at Medallia. She worked as a Senior Manager in Text Analytics & Social, Solutions Architecture & Innovations from 2015 to 2019. Earlier, she served as an Analyst and later as a Senior Analyst in Text Analytics within Professional Services from 2012 to 2014. She also held the position of Manager in Text Analytics, Professional Services from 2014 to 2015.

Work Experience Outside Medallia

Laura Kramp has diverse work experience outside of Medallia. She worked as a Shift Supervisor at Starbucks from 2007 to 2008. Additionally, she served as an Annotator at Butler Hill Group from 2009 to 2010. Earlier in her career, she was an Editorial Intern at Aunt Lute Books from 2006 to 2007.

Educational Background

Laura Kramp studied at Georgetown University, where she earned a Master of Science in Computational Linguistics from 2008 to 2011. She also holds a Bachelor of Arts in Romance Languages & International Studies from the University of Oregon, where she studied from 2003 to 2006.

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