Lauren Kovach
About Lauren Kovach
Lauren Kovach is the Area Director for the Northeast and Canada at Medallia, where she has worked since 2023. She has extensive experience in customer experience transformation and mobile technology, with a career spanning various roles in marketing and solutions consulting.
Current Role at Medallia
Lauren Kovach serves as the Area Director for the Northeast and Canada at Medallia. She has held this position since 2023 and is based in Atlanta, Georgia. In her role, she is responsible for overseeing operations and strategic initiatives in these regions.
Previous Experience at Medallia
Prior to her current role, Lauren Kovach worked at Medallia in various capacities. She was the Vertical Director for Solutions Consulting focusing on Financial Services and Insurance from 2022 to 2023. Additionally, she held positions as a Senior Solutions Consultant and Solutions Consulting Manager from 2015 to 2019 and 2020 to 2022, respectively.
Professional Background
Lauren Kovach has a diverse professional background spanning multiple industries. She worked at Infosys as a Senior Associate from 2010 to 2013 and at Wunderman Marketing as an Account Executive from 2003 to 2005. Her experience also includes roles at FedEx Services, where she served as a Senior Marketing Specialist and Market Development Manager.
Education and Expertise
Lauren Kovach holds a Master of Business Administration (MBA) from the University of Georgia's Terry College of Business, where she studied Marketing/Marketing Management from 2005 to 2007. She also earned a Bachelor of Arts degree in Sports Marketing, Management, and Communications from the University of Michigan from 1997 to 2001. Her expertise includes customer experience transformation and mobile technology solutions.
Skills in Program Management
Lauren Kovach has a strong background in Program Management, indicating her capability in overseeing and coordinating various projects. This skill set is complemented by her extensive experience in customer experience transformation and mobile technology, which she has applied throughout her career.