Lauren Salmon
About Lauren Salmon
Lauren Salmon serves as the Director of Emerging Enterprise Customer Success Management at Medallia and has extensive experience in customer success roles across various organizations. She has a strong focus on people-centric leadership and has implemented strategies to enhance customer engagement and retention.
Current Role at Medallia
Lauren Salmon serves as the Director of Emerging Enterprise Customer Success Management at Medallia. She has held this position since 2022 and works remotely. In her role, she has designed and launched successful customer segmentation and journey strategies. Additionally, she developed and implemented customer health scores aimed at proactively preventing churn. Lauren has also focused on closing the customer/product feedback loop to enhance service offerings.
Previous Experience at Cloudbeds
Lauren Salmon has extensive experience at Cloudbeds, where she held multiple roles. She worked as a Market Manager for North America from 2019 to 2020 and later served as the Manager of Customer Success from 2021 to 2022. During her time there, she led the CSM Retention Task Force for six months and played a significant role in implementing product-led growth campaigns that increased inbound upsell leads. She also created customized playbooks and calls to action by leveraging data analytics.
Board Membership at WIRB-Copernicus Group
Since 2019, Lauren Salmon has been a Board Member at WIRB-Copernicus Group, contributing her expertise for five years. Her involvement in this organization reflects her commitment to enhancing customer success and operational strategies within the healthcare and research sectors.
Educational Background
Lauren Salmon studied Sociology at Arizona State University, where she earned a Bachelor of Arts degree from 1999 to 2003. She later pursued a Grant Writing Certificate at UC San Diego in 2008. Additionally, she studied Marketing and Media at San Diego State University in 2009. This diverse educational background supports her roles in customer success and strategic advisory.
Focus on People-Centric Leadership
Lauren Salmon emphasizes people-centric leadership in her professional approach. She prioritizes the needs of both her team and customers, ensuring that her strategies and initiatives align with enhancing customer experiences and fostering team collaboration.