Leah Wood
About Leah Wood
Leah Wood serves as the Senior Manager of Professional Services at Medallia, focusing on customer retention and experience management. She holds an M.B.A. from Rice University and has extensive experience in leveraging AI technology for business growth.
Work at Medallia
Leah Wood has been employed at Medallia as a Senior Manager Professional Services since 2021. Based in New Orleans, Louisiana, she focuses on reducing customer churn and enhancing cross-sell and up-sell opportunities through experience management. Her role involves managing experience signals across various interactions, including in-person, digital, and IoT. Wood's expertise in leveraging AI technology enables her to derive personalized and predictive insights that contribute to business growth.
Education and Expertise
Leah Wood holds an M.B.A. in Global Business from Rice University's Jesse H. Jones Graduate School of Management. She also earned a B.A. in Economics from the University of Virginia. Her educational background supports her expertise in experience management and the application of AI technology for business insights. Wood specializes in managing experience signals across multiple platforms, which enhances customer engagement and retention.
Background
Before joining Medallia, Leah Wood worked at EY, where she held the position of Senior Consultant from 2012 to 2014 and later served as Manager from 2014 to 2018. During her tenure at EY in New Orleans, Louisiana, she developed skills in consulting and management that have contributed to her current role in professional services.
Professional Focus
Leah Wood's professional focus includes reducing customer churn and enhancing opportunities for cross-selling and up-selling. She employs experience management strategies to improve customer interactions and satisfaction. Her work is centered on utilizing AI technology to generate insights that drive business growth and improve customer experiences across various channels.