Ligia Arce
About Ligia Arce
Ligia Arce is an Enterprise Sales Director at Medallia, where she has worked since 2021. She has extensive experience in sales management across various companies, including HRG, Travel Impressions, and BCD Travel, and specializes in customer experience solutions.
Current Role at Medallia
Ligia Arce serves as the Enterprise Sales Director at Medallia, a position she has held since 2021. In this role, she focuses on driving sales strategies and fostering relationships with clients in Ciudad de México, México. Her expertise lies in customer experience (CX), employee experience (EX), and digital experience solutions (DXS), where she aims to deliver innovative and tailored solutions for clients.
Previous Experience in Sales Management
Prior to her current role, Ligia Arce held several significant positions in sales management. She worked at HRG as Head of Sales & Business Management from 2014 to 2017, and previously as Sales Manager from 2014 to 2017. She also served as Head of Sales at Travel Impressions from 2017 to 2021. Her experience includes a tenure as Senior Sales Manager at BCD Travel from 2010 to 2014 and as Sales Manager at IHG from 2004 to 2010.
Educational Background
Ligia Arce completed her education at Queen Elizabeth School, where she studied from 1987 to 2000. She furthered her studies at Universidad Intercontinental, achieving a degree in Comercio Internacional from 2000 to 2003. Additionally, she attended UIC, enhancing her academic qualifications.
Consultative Relationship Focus
Ligia Arce has a strong focus on establishing consultative relationships within her professional roles. She emphasizes the importance of building solid connections with a diverse range of stakeholders, including colleagues, clients, prospects, and suppliers. This approach is central to her work in customer experience and sales management.
Specialization in Customer Experience Solutions
Ligia Arce specializes in providing innovative and customized solutions for both B2B and B2C clients, particularly from a customer experience perspective. Her expertise allows her to address the unique needs of clients, ensuring that solutions are tailored to enhance overall customer satisfaction and engagement.