Lora Cavallaro
About Lora Cavallaro
Lora Cavallaro is a Senior Customer Experience Strategist at Medallia, specializing in customer experience strategy for the insurance industry. With a background in sales and mentorship at CarMax and experience as an In-Home Carer at Sedgwick, she focuses on leveraging data to enhance customer journeys for prominent global brands.
Work at Medallia
Lora Cavallaro has been employed at Medallia since 2020, serving as a Senior Customer Experience Strategist. In this role, she focuses on enhancing customer experience strategies for clients, particularly within the insurance sector. Her work involves engaging with clients to utilize data and insights, aiming to drive substantial improvements in customer journeys. Cavallaro's expertise contributes to transforming customer experience strategies for globally recognized brands.
Previous Experience at CarMax
Prior to her current role, Lora Cavallaro worked at CarMax from 2011 to 2020. During her nine years there, she held several positions, including Senior Sales Consultant and Certified Sales Mentor & Compass Team Leader. Cavallaro achieved recognition as a member of the President's Club Double Diamond, reflecting her performance and contributions to the company. Her experience at CarMax provided her with a solid foundation in customer service and sales.
Early Career at Sedgwick
Lora Cavallaro began her career at Sedgwick, where she worked as an In-Home Carer from 2006 to 2008. This role took place in the Austin, Texas area and lasted for two years. Her experience at Sedgwick involved providing care and support, which helped to develop her skills in client interaction and service delivery.
Education and Expertise
Lora Cavallaro completed her education at James Bowie High School, where she participated in the Distinguished Achievement Program and earned her High School Diploma from 2001 to 2005. Her educational background laid the groundwork for her career in customer experience strategy, particularly in the insurance industry. Cavallaro specializes in leveraging data and insights to enhance customer journeys.
Customer Experience Strategy Focus
Lora Cavallaro specializes in customer experience strategy, particularly for clients in the insurance industry. Her focus is on transforming customer experience strategies for some of the most recognizable brands globally. By engaging with clients and utilizing data-driven insights, she aims to implement significant improvements in customer journeys, enhancing overall satisfaction and loyalty.