Lucas Swenson
About Lucas Swenson
Lucas Swenson is a Manager of Customer Success at Medallia, where he has worked since 2020. He has extensive experience in customer success and business development, having held various roles at Oracle and Medallia, and he holds a Bachelor of Science in Business and Enterprise Management from Wake Forest University.
Current Role at Medallia
Lucas Swenson serves as the Manager of Customer Success at Medallia, a position he has held since 2020. In this role, he is responsible for overseeing client success initiatives and ensuring value realization for clients. He supports over 350 global Named and Strategic accounts, focusing on enhancing client satisfaction and retention. Lucas aims to achieve a renewal rate of 86% and a 20% improvement on Net Promoter Score (NPS) as part of the Client Value team. He has implemented a repeatable process approach for client success, integrating account health scores to guide prioritization and action on account health risks.
Previous Experience at Oracle
Lucas Swenson has extensive experience at Oracle, where he held multiple roles from 2015 to 2020. He began as a Business Development representative in Cloud Technology for one year in Burlington, Massachusetts. He then transitioned to a Team Lead position in Customer Success for Cloud Applications in Austin, Texas, where he worked for two years. Following this, he served as a Project Manager for Netsuite in the High Tech Software Vertical for seven months, and later as Portfolio Lead in Customer Success for eight months. His diverse roles contributed to his expertise in customer success and account management.
Educational Background
Lucas Swenson studied at Wake Forest University, where he earned a Bachelor of Science (B.S.) degree in Business and Enterprise Management. His education provided a foundation in business principles and management strategies. Additionally, he was actively involved in various leadership roles during his time at the university, including serving as Student Union President and Vice President of Finance. He also participated in Wake 'N Shake as Overall Co-Chair, showcasing his commitment to student engagement and leadership.
Internship Experience
Before his professional career, Lucas gained valuable experience as a Research Intern at Wake Forest Baptist Health from 2011 to 2012. This internship allowed him to develop research skills and gain insights into the healthcare sector. Additionally, he worked as a Tour Guide at the Louisville Slugger Museum & Factory in 2012, where he engaged with visitors and shared the history of the brand, enhancing his communication and public speaking abilities.