Mario Cardenas
About Mario Cardenas
Mario Cardenas is a Senior Analyst at Medallia, where he has worked since 2022. He has a diverse background in client implementation and support, having previously held roles at Snapdocs and Denver Public Schools, and holds a Bachelor of Arts in Mathematics from the University of Colorado Boulder.
Work at Medallia
Mario Cardenas has been employed at Medallia as a Senior Analyst since 2022. In this role, he contributes to the implementation design, setup, and review processes of the Medallia platform. He collaborates closely with senior team members to execute client implementations and enhance programs. His responsibilities include providing exceptional client support by utilizing his comprehensive knowledge of Medallia's system capabilities. He plays a key role in the design and delivery of tailored solutions for strategic accounts.
Previous Experience at Snapdocs
Prior to his current position, Mario Cardenas worked at Snapdocs from 2019 to 2022. He served as a User Operations Specialist for three years and later as an Implementation Specialist for eight months. In these roles, he led and supported technical work streams on projects of low to moderate complexity, ensuring successful implementation with strategic accounts. His experience at Snapdocs provided him with valuable insights into user operations and implementation processes.
Education and Expertise
Mario Cardenas earned a Bachelor of Arts in Mathematics from the University of Colorado Boulder, completing his studies from 2013 to 2018. His educational background includes an internship at the University of Regensburg in 2017. Additionally, he has developed expertise in client support and implementation processes through his various roles in educational and operational settings.
Background in Education
Mario Cardenas has a background in education, having worked at the University of Colorado Boulder in various capacities. He served as an Education Abroad Advisor from 2017 to 2019 and as a Peer Counselor in the Pre-Collegiate Development Program from 2013 to 2015. He also interned at Denver Public Schools, where he focused on family and community engagement and multicultural language services. These experiences contributed to his skills in communication and community outreach.