Mary Ruth (Bates) Ganus
About Mary Ruth (Bates) Ganus
Mary Ruth (Bates) Ganus is a Senior Program Manager at Medallia, with a background in customer service and program management across various companies in the software industry. She holds a Bachelor's degree in Human Development from The University of Alabama.
Current Role at Medallia
Mary Ruth (Bates) Ganus serves as a Senior Program Manager at Medallia, a position she has held since 2021. Based in Birmingham, Alabama, she has contributed to various program management initiatives within the organization. Her role involves overseeing project execution and ensuring alignment with organizational goals.
Previous Experience at Enterprise Fleet Management
Before joining Medallia, Ganus worked at Enterprise Fleet Management as a Senior Customer Service Representative from 2005 to 2010. During her five years in this role, she developed her customer service skills and gained valuable experience in client relations.
Experience at Daxko
Ganus held the position of Customer Champion Team Lead at Daxko from 2010 to 2015. In this role, she focused on enhancing customer satisfaction and team performance, further solidifying her expertise in customer service management.
Role at Command Alkon
From 2017 to 2021, Ganus worked at Command Alkon as the Command Alkon University and COMMANDseries Service Manager. Her responsibilities included managing training programs and service delivery, contributing to her extensive background in the computer software industry.
Education and Expertise
Ganus earned her Bachelor's degree in Human Development from The University of Alabama, where she studied from 1999 to 2003. Her educational background complements her professional experience, particularly in team building and management, which are essential for her program management roles.