Marzena Chmielewska
About Marzena Chmielewska
Marzena Chmielewska is a Technical Analyst in Professional Services with extensive experience in customer service and system configuration across various sectors. She holds a Bachelor of Engineering in Multimedia and Arts Technology from Queen Mary University of London and has worked for notable companies including McDonald's UK and Axis Group Integrated Services.
Work at Medallia
Marzena Chmielewska has been employed at Medallia as a Technical Analyst in the Professional Services department since 2020. In this role, she focuses on helping clients across various sectors configure systems that enhance customer experience tracking. Her work involves applying technical expertise to ensure that clients can effectively utilize Medallia's solutions.
Previous Experience in the Hospitality Industry
Prior to her current position, Marzena gained valuable experience in the hospitality industry. She worked full-time at McDonald's UK from 2012 to 2013, where she was involved in customer service. This role helped her develop skills in maintaining high standards of customer service, which she continues to apply in her current technical analyst position.
Career as a Business Analyst
Marzena worked at Axis Group Integrated Services in London as a Business Analyst from 2016 to 2018. In this role, she contributed to various projects that aimed to improve operational efficiency and client satisfaction. Following this position, she advanced to the role of Senior System Analyst at the same company from 2018 to 2020, where she further honed her analytical skills.
Educational Background
Marzena Chmielewska graduated with a Bachelor of Engineering (BEng) in Multimedia and Arts Technology from Queen Mary University of London. She studied there from 2012 to 2015, focusing on the intersection of technology and the arts. Prior to this, she completed her secondary education at 8th Adam Asnyk Lyzeum, where she studied a range of subjects in German, including mathematics and physics.
Early Career in Customer Service
Marzena's early career included a position as a Call Center Representative at SouthWestern Business Process Services Ltd. in 2012. This role lasted for two months and provided her with foundational experience in customer service and communication skills, which have been beneficial in her subsequent roles.