Melissa Arronte
About Melissa Arronte
Melissa Arronte serves as the Employee Experience Practice Lead at Medallia, where she has worked since 2019. With extensive experience in People Analytics and a strong academic background, she has held senior positions at various organizations including Liberty Mutual Insurance and Citizens Bank.
Current Role at Medallia
Melissa Arronte serves as the Employee Experience Practice Lead at Medallia, a position she has held since 2019. In this role, she focuses on enhancing employee engagement and experience through strategic initiatives. She has implemented Medallia across the customer journey to establish a Customer Insights function. Her work emphasizes transforming engagement surveys into tools for strategic decision-making, leveraging her extensive background in HR analytics.
Previous Experience at Liberty Mutual Insurance
Melissa Arronte has held multiple positions at Liberty Mutual Insurance. She was the Head of People Analytics from 2008 to 2012, where she developed a comprehensive People Analytics function. She later served as Senior Director of People Analytics from 2012 to 2014. During her tenure, she contributed to the company's analytics capabilities and employee engagement strategies, working in the Boston area.
Experience at Citizens Bank
At Citizens Bank, Melissa Arronte worked as Senior Vice President of People Analytics from 2014 to 2018 and as Senior Vice President of Customer Insights from 2017 to 2019. In these roles, she focused on leveraging data to improve customer and employee experiences. Her work contributed to the bank's strategic initiatives in both customer insights and people analytics, operating primarily in Boston and Smithfield, Rhode Island.
Educational Background
Melissa Arronte studied at Cornell University, where she earned a Bachelor of Science degree in Industrial and Labor Relations. She furthered her education at the University of Wisconsin-Madison, obtaining a Ph.D. in Industrial Relations. Her academic background supports her expertise in HR analytics and employee experience.
Expertise in People Analytics
Melissa Arronte possesses extensive expertise in People Analytics, combining her research background with business intelligence. She has experience in creating and implementing People Analytics functions for Fortune 100 companies. Her focus includes leveraging research and HR analytics to enhance employee engagement and transform data into strategic insights.