Melissa Bray, MBA
About Melissa Bray, MBA
Melissa Bray, MBA, is an Enterprise Customer Success Manager at Medallia with over 15 years of experience in information technology. She has held various roles in customer success and management across several companies, focusing on maximizing customer value and user adoption strategies.
Work at Medallia
Melissa Bray has been serving as an Enterprise Customer Success Manager at Medallia since 2021. In this role, she focuses on enhancing customer experiences and ensuring the successful adoption of Medallia's product solutions. She actively leads cross-functional teams to drive product growth and maximize customer satisfaction. Her responsibilities include measuring business value through key performance indicators (KPIs) to align customer goals with Medallia's offerings.
Previous Experience in Customer Success
Prior to her current position, Melissa Bray worked as a Senior Customer Success Manager at Aspect Software from 2019 to 2021. She also held the role of Customer Success Manager at SeniorVu for six months in 2019. Additionally, she spent five years at iModules Software in the same capacity from 2013 to 2018. Her extensive background in customer success has equipped her with skills in building trusted relationships and implementing user adoption strategies.
Education and Expertise
Melissa Bray earned her Master of Business Administration (MBA) from Baker University, where she studied Business Administration from 2004 to 2006. She also holds a Bachelor of Science (BS) in Elementary and Early Childhood Education from Northwest Missouri State University, which she completed from 1991 to 1996. Her educational background supports her expertise in customer success and information technology, with over 15 years of experience in the field.
Background in Information Technology
Melissa Bray has a diverse background in information technology, having worked in various roles that emphasize customer service and project management. Before her customer success roles, she served as a Project Manager in Client Services at Service Management Group from 2005 to 2011 and as an Account Director at Saepio Technologies from 2011 to 2013. Additionally, she worked at DST Systems as a Unit Manager from 2000 to 2005, where she managed remote client services and training.
Early Career as an Educator
Before transitioning into the technology sector, Melissa Bray began her career as a Teacher at Raytown School District from 1997 to 2000. This early experience in education laid the foundation for her communication skills and ability to engage with diverse audiences, which she has leveraged throughout her career in customer success and management.