Melissa Wascheszio
About Melissa Wascheszio
Melissa Wascheszio is an Inside Solutions Consultant at Medallia, specializing in customer experience management through AI technology. She has a background in International Tourism Management and has held various roles in the hospitality industry, including positions at Hyatt Regency London and Morgans Hotel Group.
Work at Medallia
Melissa Wascheszio has been employed at Medallia as an Inside Solutions Consultant since 2021. In this role, she focuses on leveraging the Medallia Experience Cloud to create in-the-moment cross-sell and up-sell opportunities for clients. She utilizes proprietary AI technology to provide personalized and predictive insights, contributing to enhanced customer experience management.
Previous Experience in Hospitality
Prior to her current position, Melissa Wascheszio worked in various roles within the hospitality industry. She served as a Sales Manager at Hyatt Regency London – The Churchill from 2017 to 2019. Before that, she held the position of Area Events Executive at Morgans Hotel Group from 2016 to 2017 and completed an internship at the same group in 2014. Additionally, she worked as a Community Lead at WeWork from 2019 to 2021.
Education and Expertise
Melissa Wascheszio studied International Tourism Management and earned a Bachelor of Business Administration (BBA) from Stenden University from 2011 to 2014. She also completed a Bachelor of Business Administration (BBA) in International Tourism Management at Universidad de Guadalajara in 2014. Her educational background supports her expertise in customer experience management and hospitality.
Background
Melissa Wascheszio completed her secondary education at Ernst-Moritz-Arndt Gymnasium Remscheid, achieving the Allgemeine Hochschulreife - Abitur from 2002 to 2011. This foundational education prepared her for her subsequent studies in business administration and tourism management.