Michael Albert, Ccxp, Cpa
About Michael Albert, Ccxp, Cpa
Michael Albert is a Senior Manager of Professional Services Solutions at Medallia, where he has worked since 2022. He has a background in economics and accounting, with previous roles at PwC and Medallia, and has been recognized as a thought leader in customer feedback collection.
Current Role at Medallia
Michael Albert serves as the Senior Manager of Professional Services Solutions at Medallia, a role he has held since 2022 in San Francisco, California. In this position, he is responsible for leading professional services initiatives and ensuring the delivery of high-quality solutions to clients. His experience in customer feedback collection has positioned him as a thought leader within the organization, where he advocates for customer-centric approaches in product development.
Previous Experience at Medallia
Prior to his current role, Michael held several positions at Medallia. He worked as a Senior Analyst in Professional Services from 2018 to 2020, and later as a Manager in Experience Consulting from 2020 to 2021. He also served as a Senior Manager in Experience Consulting for a brief period in 2021. During his tenure, he influenced product roadmaps by promoting customer-centric strategies and was recognized for driving best practices across the company.
Professional Background at PwC
Michael began his professional career at PricewaterhouseCoopers (PwC), where he worked as an Assurance Intern in 2014 for two months in Los Angeles. He later joined PwC as a Financial Services Experienced Associate, serving from 2015 to 2018 in San Francisco. In this role, he led audits for top asset management firms in the Bay Area, contributing to the firm's reputation for excellence in financial services.
Education and Academic Involvement
Michael Albert earned a Bachelor of Arts in Economics and Accounting from the University of California, Santa Barbara (UCSB), completing his studies from 2011 to 2015. During his time at UCSB, he also served as a Teaching Assistant for 11 months in 2013, where he supported academic instruction and contributed to the learning environment for students.
Leadership and Early Career Roles
In addition to his professional roles, Michael held leadership positions in various organizations. He was the Chapter President of Sigma Phi Epsilon from 2014 to 2015 in the Santa Barbara area. He also participated in multiple leadership programs in 2013, including the Ernst & Young Emerging Leaders Program, PwC Elevate Program, KPMG Discover Program, and Deloitte Summer Leadership Program. Additionally, he worked as a Brand Ambassador for Amazon and served as a Summer Camp Leader at YMCA from 2011 to 2013.