Michael Ghobrial
About Michael Ghobrial
Michael Ghobrial is a Senior Professional Services Manager at Medallia, where he manages high-value accounts across various industries. He has extensive experience in program management and consumer insights, having previously held positions at InMoment, C Space, and Express Pharmacy.
Work at Medallia
Michael Ghobrial serves as a Senior Professional Services Manager at Medallia, a position he has held since 2022. In this role, he collaborates closely with the Regional Director of Professional Services to enhance project consistency and accountability. He manages accounts across various industries, including restaurant, retail, and telecommunications, with a total account value exceeding $3.5 million. His responsibilities include developing turnaround strategies for projects that are at risk, implementing 'back to green' plans to ensure successful project outcomes.
Education and Expertise
Michael Ghobrial studied Pharmacy at the University of Hertfordshire, where he earned a Master's degree from 2012 to 2016. Prior to this, he attended The London Oratory School, completing his A-Levels and achieving a High School diploma from 2007 to 2012. His educational background provides a solid foundation for his expertise in professional services and project management.
Professional Background
Michael has a diverse professional background in the healthcare and consumer insights sectors. He began his career as a Pharmacy Intern at Boots UK in 2014. He then transitioned to Express Pharmacy, where he worked as a Social Media Coordinator from 2016 to 2018. Following this, he held various roles at C Space, starting as a Consumer Insights Associate Consultant from 2018 to 2019 and later as a Consumer Insights Consultant from 2019 to 2020. He also worked at InMoment as a Senior Program Manager from 2020 to 2022, focusing on strategic program management and project delivery.
Achievements in Project Management
Throughout his career, Michael Ghobrial has demonstrated a strong capability in project management. At InMoment, he was responsible for the rescue and turnaround of delivery in strategic program management. His experience includes developing effective strategies to address project risks and ensuring that projects meet their objectives. His role at Medallia continues to build on this expertise, focusing on enhancing project outcomes across various sectors.