Michael Mallett
About Michael Mallett
Michael Mallett serves as the Vice President of Product for Digital, AI, and Automation at Medallia, where he has held various roles since 2016. He has a background in finance and market research, and he is a founding member of Medallia's AI Moderation Council.
Current Role at Medallia
Michael Mallett serves as Vice President of Product - Digital, AI, & Automation at Medallia since August 2023. In this role, he leads product strategy and development for digital and AI solutions. His responsibilities include overseeing a team focused on innovation in automation and enhancing customer experience through technology.
Previous Positions at Medallia
Michael Mallett has held multiple roles at Medallia, starting as a Solution Specialist in Digital from 2016 to 2017. He progressed to Senior Manager, Solution Principal - Digital from 2018 to 2020, and then to Director, Solution Principal - Digital from 2020 to 2022. Most recently, he served as Senior Director, Digital GTM & Center of Excellence Leader from 2022 to 2023 before his promotion to Vice President.
Educational Background
Michael Mallett studied at Boston College from 2005 to 2009, where he earned a Bachelor of Science in Finance. He also studied Philosophy during his time at the institution. Prior to that, he attended Xavier High School and Jesuit High School, focusing on liberal arts.
Keynote Speaker and Initiatives
Michael Mallett was a keynote speaker at the Experience '24 conference, where he announced the Themes and Ask Athena Generative AI solutions. He also led the project launch and ongoing product leadership for these Generative AI solutions, showcasing his commitment to innovation in the field.
AI Moderation Council Membership
In November 2023, Michael Mallett became a founding and current member of Medallia's internal AI Moderation Council. This council focuses on the ethical use of AI technologies within the organization, reflecting his involvement in shaping AI governance and practices.