Mike Hedblom
About Mike Hedblom
Mike Hedblom is the Senior Director of Product Documentation at Medallia, where he has worked since 2022. He has extensive experience in technical writing and documentation management, having held various roles at Medallia, Nuance Communications, and other companies over several decades.
Current Role at Medallia
Mike Hedblom serves as the Senior Director of Product Documentation at Medallia, a position he has held since 2022. In this role, he is responsible for overseeing the development and management of product documentation. His focus is on ensuring that documentation is clear, concise, and effectively communicates complex technical information. He operates from the company's headquarters in Palo Alto, California.
Previous Experience at Medallia
Prior to his current role, Mike Hedblom held several positions at Medallia. He worked as Director of Documentation for 11 months in 2021, and before that, he served as Senior Manager of Product Documentation from 2018 to 2021 for three years. He also worked as Manager of Product Documentation for nine months in 2017. His tenure at Medallia has contributed to his expertise in managing documentation teams and processes.
Career Background in Technical Writing
Mike Hedblom has a diverse background in technical writing and documentation. He worked at Nuance Communications as a Principal Technical Writer for eight years, from 2007 to 2015. His experience also includes positions at Syndera Corporation, BroadVision, and Celequest Corp, where he developed skills in producing software documentation and managing publication needs.
Education and Specialized Training
Mike studied at the School of Hands On Experience, where he focused on gaining practical skills in his field from 1981 to 2017. This extensive training has equipped him with the ability to develop software tools and extensions that address publication needs effectively. His educational background supports his extensive experience in designing and producing technical documentation.
Expertise in Documentation Management
Mike Hedblom specializes in managing teams to produce cohesive and timely documentation. He has extensive experience in communicating complex technical issues clearly and concisely. His focus on producing succinct documentation ensures that technical information is accessible to a wide audience, enhancing user understanding and engagement.