Mike R.
About Mike R.
Mike R. serves as the Enterprise Sales Director at Medallia, bringing extensive experience from previous roles at Five9, Enghouse Interactive, and Seagate Technology. He holds multiple degrees, including an MBA and a Bachelor of Science in International Business, and possesses strong skills in cloud solutions and digital transformation strategies.
Current Role at Medallia
Mike R. serves as the Enterprise Sales Director at Medallia, a position he has held since 2021. He operates in the San Francisco Bay Area, focusing on enterprise-level sales strategies and client relationships. His role involves leveraging cloud solutions to enhance customer experience and drive business growth.
Previous Experience in Sales Management
Prior to his current position, Mike R. held several roles in sales management. He was the Regional Sales Director at Five9 from 2015 to 2021, and at Enghouse Interactive from 2013 to 2015. He also worked as a Sales Manager at Seagate Technology from 2010 to 2012. These roles contributed to his extensive experience in regional sales and client engagement.
Educational Background
Mike R. has a strong educational foundation in business and technology. He earned a Bachelor of Science in International Business and an MBA from Tecnológico de Monterrey. He furthered his education with studies at MIT xPRO, where he completed programs in Deep Learning and Designing AI Products and Services. Additionally, he participated in the Oxford Algorithmic Trading Programme and the Oxford Artificial Intelligence Programme at Saïd Business School, University of Oxford.
Technical Skills and Expertise
Mike R. possesses hands-on experience in designing advanced chatbots and implementing large language models (LLMs) and small language models (SLMs) in contact centers and IVR systems. He is proficient in multiple programming languages, including Java, Python, and C, and is familiar with various machine learning stacks and frameworks. His technical skills support his work in digital transformation and unified communications.
Multilingual and International Experience
Mike R. is multilingual, with proficiency in English, Spanish, Portuguese, and other European languages. His professional experience spans international markets, including the US, Latin America, and the EU. This linguistic capability and global exposure enhance his ability to build relationships and develop strategies in diverse business environments.