Minkyu Kim
About Minkyu Kim
Minkyu Kim is a CX Program Manager at Medallia, specializing in Professional Service and Advisory. He has a background in accounting and finance, with experience in customer experience strategy and research management in Korea.
Work at Medallia
Minkyu Kim serves as a CX Program Manager in the Professional Service/Advisory division at Medallia. He has held this position since 2021 and is based in Seoul, South Korea. In his role, he has standardized delivery and analysis procedures for Medallia solutions tailored to Korean clients. He has also directed product enhancement efforts to address specific use cases relevant to the Korean market. Additionally, he oversees CX implementation and advisory programs across Korea and Japan, focusing on operationalizing the voice of customers. Under his management, the team achieved an annual Net Retention Revenue (NRR) of over 130% year-over-year.
Previous Experience at Ipsos Korea
Before joining Medallia, Minkyu Kim worked at Ipsos Korea as a Research Manager in the CX/MS Division from 2015 to 2020. During his five years at Ipsos, he contributed to various research projects that focused on customer experience metrics and insights. His role involved analyzing data and providing actionable recommendations to improve client services. This experience laid the groundwork for his later focus on customer experience strategies.
Experience at Hyundai Motor Company
Minkyu Kim worked as a CX Strategy Manager at Hyundai Motor Company for one year, from 2020 to 2021. In this position, he focused on developing and implementing strategies to enhance customer experience within the automotive sector. His role involved analyzing customer feedback and aligning it with business objectives to improve overall customer satisfaction.
Education and Expertise
Minkyu Kim studied at Indiana University Bloomington, where he earned a Bachelor’s Degree in Accounting and Finance. His studies spanned from 2009 to 2015, providing him with a solid foundation in financial principles and analytical skills. This educational background supports his expertise in customer experience management and strategic advisory roles.