Monisha M.
About Monisha M.
Monisha M. is a Manager at Medallia, where she has worked since 2018, specializing in human-centered design and customer experience solutions. She has a background in analytics and has contributed to enhancing user engagement for major clients.
Work at Medallia
Monisha M. has been employed at Medallia since 2018, currently holding the position of Manager. Her tenure at the company spans six years, during which she has contributed significantly to various projects. Prior to her current role, she served as a Senior Analyst in Implementations from 2015 to 2017 and as a Senior Analyst in Professional Services from 2017 to 2018. Additionally, she worked as a Customer Solutions Analyst from 2014 to 2015. Her experience at Medallia encompasses a range of responsibilities focused on enhancing customer experience.
Education and Expertise
Monisha M. holds a Master of Science (M.S.) degree from Indiana University - Kelley School of Business, which she completed from 2012 to 2014. She furthered her education by obtaining another Master of Science degree from The University of Edinburgh in 2022. Her academic background is complemented by a Bachelor of Engineering degree from Fr. C. Rodrigues Institute of Technology, Mumbai University, earned between 2008 and 2012. Monisha specializes in human-centered design and integrates psychological principles into customer experience solutions.
Background
Monisha M. began her professional career with an internship at Cook Medical in 2013, where she worked as an IT Intern for ten months. Following this, she gained experience as a Graduate Assistant at Indiana University - Kelley School of Business for four months in 2012. Her early career laid the foundation for her subsequent roles at Medallia, where she transitioned through various positions, ultimately leading to her current managerial role.
Achievements in Customer Experience
Monisha M. has played a pivotal role in enhancing user engagement for a multinational wholesale retailer. She achieved this through a strategic partnership with the client's customer experience team, demonstrating her ability to apply her expertise in human-centered design effectively. Additionally, she has experience in defining key performance indicators (KPIs) for success in customer experience projects, which underscores her analytical skills and focus on measurable outcomes.