Nate Pang
About Nate Pang
Nate Pang serves as the Director of Technical Support for NORAM at Medallia, a position he has held since 2022. He has extensive experience in technical support and product management, having worked in various roles at Medallia and other companies, including Genentech and Apple.
Current Role at Medallia
Nate Pang serves as the Director of Technical Support for the North American region at Medallia. He has held this position since 2022, contributing to the company's technical support strategies and operations. His role involves overseeing the technical support team and ensuring high-quality service delivery to clients.
Previous Positions at Medallia
Nate Pang has held multiple roles at Medallia, starting as an Analyst in Professional Services from 2014 to 2015. He progressed to Senior Analyst in Professional Services for eight months in 2015-2016, then became a Senior Advocate in Technical Support from 2016 to 2017. He served as Delivery Lead for Technical Support in the APAC region from 2017 to 2019, and later as Manager of Technical Support for NORAM from 2019 to 2021, before becoming Sr. Manager and Head of Product Support from 2021 to 2022.
Education and Expertise
Nate Pang earned a Bachelor of Arts degree in Communication Studies from the University of California, Los Angeles (UCLA). His education has provided him with a strong foundation in communication, which is essential for his roles in technical support and management.
Early Career Experience
Before joining Medallia, Nate Pang worked at Genentech as a Business Analyst and Associate Systems Specialist from 2012 to 2014. He also held a position at Apple as a Product Specialist from 2010 to 2011. Additionally, he worked as a Student Manager for UCLA Football from 2007 to 2009, gaining valuable management experience during his studies.