Nelly Rutaganda
About Nelly Rutaganda
Nelly Rutaganda is a Senior Sales Development Representative at Medallia, where she has worked since 2021. With a background in nursing and experience in leveraging AI technology, she focuses on providing personalized insights and reducing customer churn.
Work at Medallia
Nelly Rutaganda has been employed at Medallia as a Senior Sales Development Representative since 2021. In this role, she specializes in utilizing Medallia's AI technology to deliver personalized and predictive insights for clients. Rutaganda focuses on reducing customer churn and creating cross-sell and up-sell opportunities through the Medallia Experience Cloud. Her responsibilities include capturing experience signals across various channels, including video and social media, which enhances client engagement and satisfaction.
Previous Experience in Healthcare
Before joining Medallia, Nelly Rutaganda worked at Akershus universitetssykehus as a Neonatal Intensive Care Nurse from 2018 to 2021. Her experience in this role provided her with a strong foundation in patient care and healthcare operations. Additionally, she served as a Nurse student at the same institution from 2017 to 2018, gaining practical experience in a clinical setting. This background in healthcare informs her approach in her current sales role.
Education and Expertise
Nelly Rutaganda holds a Bachelor of Nursing degree from Diakonhjemmet Høgskole, which she completed from 2015 to 2018. She also studied at the University of Wollongong, where she achieved a Bachelor of Nursing in 2017. Prior to her nursing education, she completed an Årsstudium in Realfag at Blindern from 2014 to 2015 and a Studiespesialisering in Realfag at Skedsmo Videregående Skole from 2011 to 2014. Her educational background equips her with a diverse skill set applicable in both healthcare and technology sectors.