Nia Mc Cullum
About Nia Mc Cullum
Nia McCullum is a Client Success Manager at Medallia, where she has worked since 2020. She has a background in marketing and sales, with previous roles at Cintas and Frito-Lay, and has demonstrated significant achievements in customer satisfaction and quota attainment.
Work at Medallia
Nia McCullum has been employed at Medallia as a Client Success Manager since 2020. In this role, she has demonstrated her ability to boost customer satisfaction by 20% through strategic consulting and collaboration across multiple departments. She achieved 142.3% of the New Software Quota and 86% of the Renewal Quota for FY22. Nia enjoys presenting to executive-level audiences and aligning with customers' business functions and goals, showcasing her proficiency in leveraging innovative technology to enhance storytelling and serve as a strategic business partner.
Previous Experience
Before joining Medallia, Nia McCullum worked at Cintas as a Market Development Representative from 2018 to 2020. She also served as a Management Trainee at Cintas for 10 months in 2018. Earlier in her career, she completed two internships at Frito-Lay North America Inc., one in Baton Rouge, Louisiana, and another in Huntsville, Alabama, both lasting three months. Her diverse experience in sales and management has contributed to her skills in customer relations and strategic consulting.
Education and Expertise
Nia McCullum studied at The University of Southern Mississippi, where she earned a Bachelor's degree in Marketing from 2013 to 2017. During her time at the university, she also achieved a Professional Sales Certification. Her education has provided her with a solid foundation in marketing principles and sales strategies, which she applies in her current role and previous positions.
Customer Satisfaction Achievements
Throughout her career, Nia McCullum has focused on enhancing customer satisfaction. At Medallia, she increased customer satisfaction by 20% through effective consulting and collaboration. Additionally, she resolved 100% of customer complaints within 24 hours, resulting in a 15% increase in customer loyalty. These achievements highlight her commitment to delivering exceptional customer service and her ability to drive positive outcomes for clients.