Nicole Cooper
About Nicole Cooper
Nicole Cooper is a Senior Program Manager for Employee Experience at Medallia, where she focuses on customer success and program expansion. With a background in psychology and extensive experience in talent solutions and program management, she has a proven ability to develop strategic partnerships and enhance organizational processes.
Work at Medallia
Nicole Cooper serves as the Senior Program Manager for Employee Experience at Medallia, a role she has held since 2021. In this position, she acts as a trusted advisor to customer stakeholders, HR executives, and internal leadership. Her focus is on achieving customer success while identifying opportunities for program expansion and revenue growth. Cooper leads teams in designing and developing survey content, managing survey processes, and analyzing data to drive continuous improvement.
Previous Experience at CultureIQ
Before joining Medallia, Nicole Cooper worked at CultureIQ as the Client Program Lead from 2018 to 2020. During her tenure, she was recognized for her ability to develop strategic partnerships with executives. She tailored custom programs to align with corporate goals, emphasizing quality in her approach. This role contributed to her expertise in managing client relationships and program development.
Experience at Gartner
Nicole Cooper was employed at Gartner as the Manager of Talent Solutions from 2012 to 2018. Over six years, she managed various aspects of talent solutions, which included leading teams and enhancing service delivery. Her experience at Gartner helped her build a solid foundation in program management and customer engagement.
Education and Expertise
Nicole Cooper holds a Bachelor of Arts (B.A.) in Psychology from North Central College. She furthered her education by obtaining a Master of Arts (M.A.) in Industrial and Organizational Psychology from Elmhurst College. This academic background supports her expertise in employee experience and program management, enabling her to apply psychological principles to organizational settings.