Paraskevi (Vivien) Sotiriou
About Paraskevi (Vivien) Sotiriou
Paraskevi (Vivien) Sotiriou is a Sales Development Representative at Medallia in London, England, with a strong background in experience management and customer insights. She holds a PhD in Biomedical/Medical Engineering from Imperial College London and has held various roles in business development and research.
Work at Medallia
Paraskevi Sotiriou has been employed at Medallia as a Sales Development Representative since 2021. In this role, she engages with clients to transform customer feedback into actionable insights that drive business results. She actively promotes the benefits of Medallia's SaaS platform, emphasizing its impact on customer satisfaction and loyalty. Her contributions align with Medallia's mission to enhance customer and employee experiences through the Medallia Experience Cloud.
Previous Experience
Before joining Medallia, Paraskevi Sotiriou held several positions at Octeract. She served as a Business Development Manager from 2020 to 2021 and as a Business Development and Go to Market Strategy Analyst from 2019 to 2020. Additionally, she worked as a Market Research Analyst from 2018 to 2019. Earlier in her career, she worked at Imperial College London in various roles, including Telethon Student Caller and Graduate Teaching Assistant, from 2015 to 2020.
Education and Expertise
Paraskevi Sotiriou has a strong academic background in Biomedical/Medical Engineering, having earned both a Doctor of Philosophy (PhD) and a Master of Science (MSc) from Imperial College London between 2014 and 2020. She also holds a Bachelor's degree in Applied Mathematics from the National Technical University of Athens, completed in 2014. Her expertise includes leveraging AI technology to derive personalized and predictive insights from customer experience data, with a focus on reducing customer churn and creating cross-sell and up-sell opportunities.
Background
Paraskevi Sotiriou has a diverse professional background, primarily centered in London, England. She has accumulated experience in various roles related to business development, customer engagement, and academic support. Her early career included multiple positions at Imperial College London, where she contributed to telethon campaigns and served as a Graduate Teaching Assistant while pursuing her PhD.