Patrick Blackmon
About Patrick Blackmon
Patrick Blackmon is a Technical Support Advocate at Medallia, where he has worked since 2020. He has a background in aerospace engineering and technical support, with previous roles at The North Face, US Air Force Reserve, and Swisslog Warehouse & Distribution Solutions.
Work at Medallia
Patrick Blackmon has been employed at Medallia as a Technical Support Advocate since 2020. In this role, he provides technical assistance and support to clients, ensuring they can effectively utilize Medallia's products and services. His experience in technical support allows him to address customer inquiries and resolve issues efficiently.
Previous Experience in Technical Support
Before joining Medallia, Patrick Blackmon worked as a Technical Support Engineer II at Swisslog Warehouse & Distribution Solutions from 2017 to 2020. His responsibilities included troubleshooting technical issues and providing solutions to enhance operational efficiency. This role contributed to his expertise in customer support and technical problem-solving.
Military Background
Patrick Blackmon served in the US Air Force Reserve as an Aerospace Propulsion Engineer from 2014 to 2020. His military experience provided him with technical skills and discipline, which he has applied in his subsequent roles in technical support and engineering.
Education and Expertise
Patrick Blackmon studied at Monroe Career & Technical Institute, where he focused on Computer Networking and Security from 2013 to 2015. This education equipped him with foundational knowledge in networking and security principles, which supports his current role in technical support.
Early Career at The North Face
Prior to his technical roles, Patrick Blackmon worked as a Sales Associate at The North Face, a VF Company, from 2014 to 2016 in the Allentown, Pennsylvania area. This position involved customer interaction and sales, providing him with valuable experience in customer service.