Patrick L.
About Patrick L.
Patrick L. is a Technical Support Advocate at Medallia, where he collaborates with various internal teams to enhance product insights and development. He has a background in customer support and holds a Bachelor of Business Administration from Murdoch University.
Work at Medallia
Patrick L. has been employed at Medallia since 2021 as a Technical Support Advocate. In this role, he collaborates with various internal teams, including Professional Services, Product, and Engineering, to provide valuable product insights and identify development opportunities. He has demonstrated a proactive approach by contributing to process improvement initiatives within the organization. During his time at Medallia, he successfully resolved over 200 medium-to-high priority cases within the first three months, showcasing his commitment to effective customer support.
Previous Experience at Discovery Inc
Before joining Medallia, Patrick L. worked at Discovery Inc as a Customer Support Specialist. His tenure lasted from 2020 to 2021, during which he gained experience in customer support operations. This role provided him with a foundation in handling customer inquiries and resolving issues, which he has carried forward into his current position.
Education and Expertise
Patrick L. studied at Murdoch University, where he earned a Bachelor of Business Administration (BBA) with a focus on International Business. His educational background equips him with a solid understanding of business principles and practices, which he applies in his professional roles, particularly in technical support and customer service.
Knowledge Management Contributions
In his role at Medallia, Patrick L. actively writes knowledge articles addressing newly discovered technical issues. These articles serve to aid in user enablement and facilitate case deflection, contributing to the overall efficiency of the support process. His efforts in knowledge management enhance the resources available to both users and support teams.